اللغة العربية
Dear Customers,
In order to serve you better and to provide the best shopping experience in our online store besides to our absolute belief in the importance of providing distinguished customer service and the right of the customer to replace or return any of the purchased products, we list to you the exchange and return policy of our online store.
Before reading the undermentioned policies, we please you all to slowdown and consulting the specialized people in the natural products and supplements before heading to buy any of it either from our E-store or any other store, as natural products are safe, but - for example - they may have a negative impact if they conflict with taking other medicines, or if the amount used exceeds the human body's needs.
On this basis, and in implementing to our vision and to achieve the objectives of our mission, we have developed a "Free Consultation Service", through which our specialized scientific team consisting of nutritionists and qualified pharmacists will answer you about the best natural products suitable for your current health situation and the goal you want to reach.
1. Products whose outer packaging has been opened or a clear change in shape or color as a result of exposure to external conditions such as heat, poor storage, or the like are not accepted to be exchanged or returned.
2. Items may be exchanged or returned within just one week from the date of purchase, provided that item No. 1 is taken into account, provided that the exchange is for a product of the same value or more (with the difference in value being paid).
3. It is allowed to exchange or return in the event that there is a manufacturing defect in the product or that the products reach the customer in a damaged condition
4. It is not allowed to exchange or return any of the products purchased through offers or discounts
5. Products to be exchanged or returned must not have any visible signs of use
6. The number of times allowed for exchange is only twice and the number of times allowed for return is only once
7. The exchange and return policy mentioned on this page is for online store sales only
8. The replacement and return policy is subject to continuous review, and any of its terms may be changed or modified, and as a result, the customer must review these terms from time to time.
9. Products can be replaced by communicating with the company through its approved numbers located at the bottom of the main page and providing the company's employees with the "order number" in the "Order Details" box in the "My Orders" list in the customer's account
10. The replacement process can be done through one of the following options (the customer chooses the one that suits him best)
- Either by visiting the Al-Yasmine branch only (providing that all previous items are taken into account)
- Or if the customer wants to replace the product without visiting the branch, the customer is responsible for communicating with any of the shipping companies he wants and the cost involved to deliver the product to the Al-Yasmine branch, and when the product is examined by the company’s employees to ensure its proper condition and not conflict with any of the previous items the customer is contacted to send the replacement product, provided that the customer is charged with the delivery cost of 2.5 dinars, and the product is received within 1-3 working days
11. It is not possible to exchange or return any of the products if they are provided as free samples or free gifts
12. All items related to replacement only work exclusively within the Hashemite Kingdom of Jordan only
13. To perform the return process, the customer must complete the following steps
- Go to my account by clicking on the profile icon
- Go to the "My Orders" menu on the right side of the page
- You will see the requests screen that contains all your requests
- Click on “View Order” if you want to return a product within this order
- Click on “Return Order” for the product you want to return
- Fill in all fields that contain personal contact information, order information / product information and reason for return
- After that, a screen will appear stating that you will be contacted within a period of 3 working days.
14. When filling out the return form data, the company will check the form and communicate with the customer to ensure that the products can be returned
15. If the customer wants to return any of the products, the return fee will be deducted from 20% of the product value.
16. For customers of the Hashemite Kingdom of Jordan, the products are returned by bringing the product to Al-Yasmine branch only, or the customer contacting any of the shipping companies to deliver the product to the branch, provided that the customer bears all costs associated with that and bears the cost of return fees 20% of the value of the product, and after Examine the product and ensure that it meets the conditions. The amount of the product is returned to the customer in cash if he visits the branch, or by depositing the amount in his bank account after providing the company with it, and the deposit is made within 1-7 working days.
17. For our customers abroad, the products are returned by the customer communicating with any of the shipping companies to deliver the product to the branch, provided that the customer bears all the costs associated with this, in addition to the customer bearing the cost of return fees 20% of the value of the product, and after examining the product and making sure that it is satisfied In terms of conditions, the amount is returned by depositing it in the customer’s bank account after providing it to the company, and the deposit is made within 1-7 working days.